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ijaya Terms for Malaysia Accounts

Clear account terms help you know what happens before you open, while you log in, and when you ask for help.

Account useLocal lawVersion controlSupport path

Jelajah Lobi Read FAQ

How These Terms Apply

ijaya Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions explain the rules that sit behind your account, the clauses that govern access, and the checks we may ask for when something looks inconsistent. They apply to browsing, sign-in, account changes, support requests, and any payment rail shown beside the account area.

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When a local rail such as Touch 'n Go, GrabPay, Boost dan FPX appears, the same rules also cover how the channel is displayed, verified, and recorded. Where local law permits, the version on this page controls your use of the site at that time. If
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law or operations change, we may update the wording, pause a feature, or ask for extra verification before the page can continue. By staying on the account and using the services, you accept the current text and any valid update we publish later.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Contact Paths for Policy Help

If a clause is unclear, send us the section heading, your registered email, and the page link you are reading.

Email the policy team Write the clause heading, the date shown on the page, and your registered email. That helps us identify the version you are asking about and answer without mixing it with another account.

Open live chat Use chat from inside your account when you need a quick reading of a term. We keep the thread attached to your profile so you do not need to repeat the same details.

Send a support ticket Choose this path when you want a written reply that you can keep for later. Add the clause name, the action you want, and any proof we may need to check the request.

DATA AND RECORDS

How We Keep Records

These terms sit beside the records we keep for access control, session history, and request handling.

Data we keep

We may keep your name, contact details, login logs, device markers, and request history. We use them to confirm account use, handle disputes, and meet legal duties without keeping more than we need.

Cookie use

Cookies help us remember session state, language choice, and page settings while you move between screens. You can clear them in your browser, but some settings may need to be set again.

Login checks

We use extra checks when a login looks unusual, when a device changes, or when you ask us to adjust account details. Those checks help protect the account and the records tied to it.

Record retention

Records are kept for the period needed to run the account, answer disputes, and satisfy legal duties. After that, we remove or anonymise what we no longer need, unless the law tells us otherwise.

Who can request changes

Only you, or someone acting with valid authority, may ask for corrections, access, or closure of the account. We may ask for proof before acting so the request does not reach the wrong person.

How to ask

Send requests from your registered email and include the exact clause or record you want changed. We will confirm the details, then reply with the action we can take under the rules that apply.

Common Questions on Access

These are the questions we expect before you accept the page terms, update account details, or ask us to check a record. If a clause feels unclear, start with the section heading and your registered email so we can point you to the right rule without sending you in circles. Where local law permits, the same terms apply across account use, support requests, and any verified change request.

Yes. They cover browsing, registration, account use, support requests, and any action tied to the page. If local law does not permit access where you are, the relevant parts stay unavailable until the law allows them.

We may update wording when legal duties, operations, or account processes change. The version shown on the site controls your use, so check the page date before you continue after an update.

We may keep your contact details, login history, device signals, messages, and verification records. Those records help us confirm requests, settle disputes, and meet legal duties for the required retention period.

Send the request from your registered email, name the field you want changed, and attach any proof that supports it. We will verify the request before making a change where law allows.

Use the support path shown on the page or inside your account, quote the clause heading, and explain what you want clarified. We reply through the same channel so the thread stays together.

You can ask for closure through support. Some records may remain for audit, security, or legal duties, but live access ends once closure is confirmed and any required checks are complete.

Yes. Access depends on local law and is available only where the law permits it. If you travel, the features you can use may change to match the rules in that place.

ijaya Terms for Malaysia Accounts

Contact Paths for Policy Help

How We Keep Records

Data we keep

Cookie use

Login checks

Record retention

Who can request changes

How to ask

Common Questions on Access

01 Do these terms apply before I open an account?

02 Can the terms change after I accept them?

03 What account records do you keep?

04 How do I ask for a correction?

05 Who do I contact about a clause?

06 What happens if I stop using the account?

07 Does my location affect access?

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