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ijaya Privacy Policy for Malaysian Accounts

We keep the privacy policy focused on what you need to know before you open an account: what we collect, why we keep it, and how you can…

Account DataCookie ControlsAccess RequestsLocal Law

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What This Policy Covers

ijaya Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy explains what we collect, why we use it and how long we keep it. When you open an account, contact support or ask us to verify a change, we may store the details you submit, the device and browser signals needed for security, and

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the messages that help us answer your request. We also use cookies to remember session state, language choice and consent settings, so the page does not forget your preferences every time you return. If you access us from Malaysia, eligibility and access depend on local law
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and are available where local law permits. For account records, Touch 'n Go, GrabPay, Boost and FPX may appear in your history because we need them for reconciliation, fraud checks and dispute handling.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Ways to Reach Us

If you want to ask how a record was collected, corrected or removed, we make the path simple.

Email Send your request from the email linked to your account and tell us whether you need access, correction or removal. We use that thread to verify the profile, check the policy version and reply in writing.

Live Chat Live chat helps when you need a quick answer on a privacy request. Share the registered email, the issue you want checked and any timing details, and we will route it to the right team.

Account Form Use the in-account form if you want everything tied to one place. It keeps the record with your profile, helps us confirm identity and gives you a copy of the message you sent.

DATA CARE

How We Handle Data

We keep privacy handling tied to the task in front of us. Data is stored for account use, security checks, support replies and recordkeeping that local law asks for, then reviewed for…

Data Handling

We collect only the details needed to run your account, answer your requests and keep a record of changes. If you send extra personal data, we use it only for the purpose you asked us to handle.

Cookies

Cookies remember session state, language choice and consent settings, and they help us detect unusual activity. If you clear them, some preferences may reset, but the policy and request paths stay the same.

Account Security

Password checks, device signals and login alerts help us stop unauthorised access. When a change looks unusual, we may pause it until you confirm the request through your registered email or account chat.

Retention

We keep records only as long as needed for the account purpose, dispute handling, security review or local legal duties. After that period, the record is removed or anonymised in line with our process.

Request Changes

You can ask for access, correction or deletion of eligible data by using the same contact paths. We will check the request against your account and explain any part that local law does not allow.

Contact Path

For privacy matters, use the same team that handles account support so the thread stays together. Add your registered email, the request type and any proof we need to verify the right profile.

Questions About Your Privacy

These questions cover the parts of the privacy policy that matter most before you open an account. We explain what is collected, how cookies work, how long records stay on file and how you can reach us if you want a copy or a change. When local law limits a request, we will say what can still be completed and why.

We collect the details you enter, the contact method you use, and limited device data needed for security and service checks. If local law asks for extra verification, we may request it before we act.

Yes. Send the request through your account or the support channels listed here, and we will check the profile before we share any eligible data. Some parts may be withheld where local law or security rules apply.

Cookies store session state, language choice and consent settings so the page remembers you between visits. If you block them, some preferences may not carry over, but the privacy policy still applies.

We only share details with service providers, payment partners or authorities when the task requires it and when law allows it. We do not pass your data around without a clear reason.

We keep records for the period needed to support your account, settle disputes, meet tax or legal duties, and protect the site. After that, we remove or anonymise them.

Use the contact paths here or the form in your account and include enough detail for us to verify the profile. We will tell you what can be changed under local law and what must stay on file.

If local law limits access, correction or removal, we will explain the limit and tell you which part can still be completed. You can still ask for a written reply through support.

ijaya Privacy Policy for Malaysian Accounts

Ways to Reach Us

How We Handle Data

Data Handling

Cookies

Account Security

Retention

Request Changes

Contact Path

Questions About Your Privacy

01 What data do you collect when I open an account?

02 Can I ask for a copy of my data?

03 How do cookies affect my account?

04 Who can receive my details?

05 How long do you keep records?

06 How do I ask for changes or removal?

07 What if local law limits my request?

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